Notation based on Specified Commercial Transaction Law (Japan)

Sales operatorMID TOWN PROJECT Inc. (Japanese notation: 株式会社MID TOWN PROJECT)
AdministratorTakenouchi Hisato
LocationHarajuku Park House 203, 4-17-9 Jingumae, Shibuya-ku, Tokyo 150-0001
phone number+81 03-6455-4367
Prices other than product price

・Consumption tax (State of California, Japan)

・Shipping fee (please check the shipping fee for details)

・Cash on Delivery (if applicable, Japan Only)

Payment method

・Cash on Delivery (Japan Only)

・Credit card payment

Cancel your order, return or exchange the item

■ Cancellation

- We cannot accept any order cancellations, product returns or exchanges due to personal reasons after 7 days of receiving the item. Please understand in advance.

・If a product different from the ordered product that is delivered, we will replace the defective product. However, please note that refund processing may be performed if there is no replacement stock.

■Return method

Please contact us via our contact page or
We will refund or exchange any defective products or other items necessary due to our error at our expense.

■Please contact the following inquiries regarding the procedure for returning or exchanging products.

■About refund

・For credit card payment
We will cancel the credit payment data for the relevant order.

・In the case of cash on delivery payment, after confirming the returned product at our company, the refund amount will be transferred to the designated account  equal to the amount of the product (including consumption tax) in about 1 week, excluding the cash on delivery fee. 

・If the delivered product is defective 
Please inform us by email within 7 days after the item arrives and arrange a return with us. We will refund the price (product price only) if there is no exchange or if there is no stock.

Response to refusal to receive goods

Please be sure to pick up products we send to you. 

In the unlikely event that your package cannot be picked up, even after the storage period of the package has expired, we may charge the necessary expenses such as the round trip shipping cost of the product by the content certification mail. 

If you cannot transfer the amount charged in the proof of content, we will judge that it is a malicious case, report the damage to the police, and file a small amount lawsuit. 
If you disregard this request, we will take legal action in a simplified court having jurisdiction over our store location. 
In that case, please note that you will be responsible for the transportation and litigation costs required to appear in court.

Product delivery time

For credit card payment: We will ship within 3 business days after confirming your order

Cash on delivery: We will ship within 3 business days after confirming your order (Japan Only)

*Delivery may be delayed depending on the volume of orders or where the customer lives. 
* Please note, even if you specify the date and time, this is not 100% guaranteed.
*If the product cannot be delivered due to being sold out, customer support will contact you.

Please note that we do not ship on holidays and public holidays. 

About shipping

■ Delivery to Japan: Sagawa Express

Kanto/Tohoku/Hokuriku/Shinetsu ¥660 
Kansai ¥770 
Chuugoku-chiho/Shikoku ¥880 
Hokkaido/Kyushu ¥1,100 Okinawa ¥1,342

■ Delivery to Worldwide: EMS (Japan Post)

Rates vary per country

Please note that shipping company may also vary depending on recipient's country.